Your Cart

All orders are processed in USD. While the content of your cart is currently displayed in CYN, you will checkout using USD at the most current exchange rate.

Out of stock

Some items are no longer available. Your cart has been updated.

Have a Coupon code?
Coupon code applied will be stored on your account
Subtotal
Discount

This discount code cannot be used in conjunction with other promotional or discounted offer.

Total
Taxes and shipping calculated at checkout
USD
  • USD
  • EUR
  • GBP
  • CAD
  • AUD
  • DZD
  • BRL
  • IDR
  • JPY
  • MYR
  • MXN
  • NZD
  • PHP
  • RUB
  • SAR
  • SGD
  • THB
  • AED
  • VND
  • TWD
  • MOP

FAQs

What type of payments do you accept?
Our platform accepts Paypal.
If you don't have a PayPal account, we accept all credit cards: just select 'PayPal' and click the 'Pay with Debit or CreditCard' button.

 

Will my card be charged when I order?

All customers are charged when purchase & payment made successfully.

 

What type of currency will I be charged?

Currently, our platform accepts USD only.

 

Can I apply more than one discount code to my order?

Unfortunately, no. As per our Discount Policy, only one discount code can be applied to a single order.

 

Why is my discount code not applied to my order?
Every discount code is unique, there is a specific requirement at times for discount code to be applied.

 

The item's price has changed after I purchased, can it be applied to my order?

Unfortunately, no. The initial item's price will apply since there is no ongoing promotion at the time of purchase made.

 

When I place an item in my cart or wish-list, is the item then reserved for any period of time?

Placing an item in your cart and/or wish-list does not reserve the item. Available inventory is only assigned after you place your order and you shall receive an email confirmation that confirms we have received your order.

 

How can I remove the item from my cart or wish-list?

Item can be removed at the cart/wish-list before check-out or purchase confirmation.

 

How to contact you?

Kindly contact us by emailing to tenxzero@outlook.com for further help.

 

How long do I normally receive a reply to my inquiries?

Normally, it takes 24 to 48 hours for our customer service agent to reply but feel free to send us a follow-up email just in case you haven't heard anything from us.

 

How long do I normally receive a reply to my inquiries?
Normally, our customer service agent will reply you within 24 hours, but feel free to send us a follow-up email just in case you haven't heard anything from us.

 

When will my item's Tracking Number be available?

Tracking Numbers are usually generated within 2-4 business days, and may take up to another 7 days to have updated tracking information depending on the efficiency of our shipping partners. Tracking Numbers will be sent via email to our customers, even before the tracking information is ready.

 

My Tracking Number's status is showing "Not Found", should I be worried?

No. In some cases, Tracking Numbers could take 3-7 days to have an updated status. Tracking Numbers without updated information is not an indication of idle parcel or inactivity. Most of the time it merely means that the shipping company did not update their system on time, even when packages are shipped within the usual time frame.

 

How long should I wait for my item to be delivered?

All items (domestic or international orders) will take an estimated 7-14 business days to be processed and delivered.

Kindly also take note that in certain unforeseen cases, such as customs stops that resulted in additional delays, we will not be held liable.

There will also be expected delays to all shipments in a holiday season, due to the heavy volume of shipments that our shipping partners have to handle.

Also, there might be expected delays in most shipments of the affected country/state, due to natural occurrences i.e blizzard, etc.

We are constantly working on improving our operation and shipping procedures with our shipping partners. We sincerely apologize to our customers if any inconvenience caused regarding the shipping time.

 

Will my order come in one package?

Different items take different time to be shipped and delivered, due to a variety of factors such as weight, dimension, customs complication, etc.

Therefore to speed things up for our customers, we sometimes ship items in one order out separately. It is perfectly normal to receive certain items of an order partially first, and others later.

 

Will I be notified of my order's status?

Yes! You will receive a confirmation email after you have placed your order, and another when your order is shipped out.

 

Am I entitled to a replacement if the item is damaged?

Yes. Upon receiving the item, customers have 24hours after the delivered date to request for a replacement. If the item's defect is deemed valid, we will send another replacement to you.

 

Why does my item look different from the advertisement?

Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.

 

Is there any exception to my right to a refund?

Yes. Certain items are non-refundable by nature. Once sold, returns will not be accepted. Example of such item is Underwear / Undergarment / Bra, where we could not re-sell the returned item due to hygiene reasons.

 

How do I cancel an item(s)/order?
Please send an email to contact us to cancel the order before the package is sent.
E-mail: tenxzero@outlook.com
Please note, orders cannot be canceled or changed in any way once they have been shipped.

 

What is your address to return my parcel?
Please email us for returning address inquiry at tenxzero@outlook.com

Sign in
If you do not have an account, click Create AccountCreate Account